1. Introduction

Welcome to The Ever Garden Store! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes and in accordance with these terms.
  • Not engage in any activity that could harm the website or its users.
  • Comply with all applicable laws and regulations.

3. Product and Service Description

We offer a variety of rare plants, including bamboo plants, crape myrtles, rare azaleas, conifers, flowering plants, perennials, shrubs, trees, and vines. All products are described as accurately as possible, but we cannot guarantee that every detail is perfect. If you have any questions about a product, please contact us before placing your order.

4. Order and Payment Terms

4.1 Placing an Order

To place an order, you must provide accurate information, including your shipping address and payment details. Once your order is placed, you will receive an order confirmation email.

4.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Shipping

Orders are typically processed within 1-2 business days. We offer two shipping options:

  • Standard Shipping: Delivered via DHL or FedEx within 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.

5. Returns and Exchanges

5.1 Eligibility

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order. Please note that live plants and custom or personalized orders are non-returnable.

5.2 How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact us at [email protected] with your order number and the reason for the return or exchange.
  2. We will provide you with detailed instructions on how to return the item, including the return address.
  3. Package the item securely and ship it back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
  4. Once we receive the returned item, we will inspect it and process your return or exchange within 5 business days.

5.3 Refund Process

Once your return is processed, your refund will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account. If you paid via PayPal, the refund will be processed through PayPal and may take additional time to reflect in your account.

5.4 Exchange Process

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by us.

6. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of The Ever Garden Store and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written consent.

7. Limitation of Liability

The Ever Garden Store is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the maximum extent permitted by law.

8. Contact Us

If you have any questions or need further assistance, please contact us at:

9. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the website after any changes constitutes your acceptance of the new terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms will be resolved in the courts of the United States.