Our Return & Exchange Policy
At The Ever Garden Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. Please review the following information to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order. Please note that certain items are non-returnable, including:
- Live plants (due to their perishable nature)
- Custom or personalized orders
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template provided below.
- Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address.
- Ship the Item: Package the item securely and ship it back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
- Wait for Processing: Once we receive the returned item, we will inspect it and process your return or exchange within 5 business days.
Refund Process
Once your return is processed, your refund will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account. If you paid via PayPal, the refund will be processed through PayPal and may take additional time to reflect in your account.
Exchange Process
If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by us.
Return & Exchange Request Template
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We are here to help!