Welcome to The Ever Garden Store! Below, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact us at [email protected].

Product Questions

1. What types of plants do you offer?
We specialize in rare and unique plants, including bamboo plants, crape myrtles, rare azaleas, conifers, flowering plants, perennials, shrubs, trees, and vines. Our collection is curated to bring beauty and diversity to your garden.
2. Are your plants suitable for beginners?
Yes! Whether you’re a seasoned horticulturist or a novice gardener, our plants come with care instructions to help you nurture them successfully. We also offer a wide range of plants that are easy to care for, perfect for beginners.
3. Do you ship plants internationally?
Yes, we ship globally, except for certain areas in Asia and a few remote regions. Please check our shipping policy for more details.

Shipping & Delivery

1. What are your shipping options?
We offer two shipping options:
– Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 days after shipment.
– Free Shipping: Available for orders over $50 via EMS, with delivery in 15-25 days after shipment.
2. How long does it take to process my order?
Orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking details.
3. What if my plants arrive damaged?
We take great care in packaging your plants to ensure they arrive safely. However, if your plants are damaged upon arrival, please contact us within 15 days of receiving your order for a replacement or refund.

Returns & Refunds

1. What is your return policy?
If you’re not satisfied with your purchase, you can return it within 15 days of receiving your order. Please ensure the plants are in their original condition and packaging. Contact us for return instructions.
2. How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned items. You will receive an email confirmation once the refund is issued.

Payment & Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Can I create an account to track my orders?
Yes, creating an account allows you to track your orders, view order history, and manage your preferences. Simply sign up during checkout or on our website.
3. Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and ensure a secure shopping experience.

Contact Us

1. How can I contact customer support?
You can reach us via email at [email protected]. Our team is available to assist you with any questions or concerns.
2. Where is The Ever Garden Store located?
Our office is located at 3429 Rocky Road, Philadelphia, US 19115. However, we operate primarily online to serve customers worldwide.

Thank you for choosing The Ever Garden Store! We’re here to help you create a stunning and vibrant garden with our rare and unique plants. Let’s grow something beautiful together!